We are committed to protecting and respecting your privacy
We work very hard to keep your information safe and we want our use of your data to be secure. We follow strict procedures on how personal information is stored and used, and we also limit who sees it, to help stop any unauthorised person from getting hold of it.
Identity and Contact Details
Personal Information We Collect from You
We may collect and use various types of personal information about visitors to our Website. Details of this information are set out below:
When you enquire about our products or website or register for our newsletter or resources, we will collect your name, email address and/or relevant contact details so that we can provide you with the information about the product you have requested or send you our newsletter or resources.
We will collect details from our various website contact forms if you submit one to us so that we can reply to you.
We may collect certain other information that you give us, for example, if you report a problem with our website to us.
Bases for Processing Your Data
We collect and use Website Visitors’ personal information on several bases. Across these bases, your rights as a data subject are balanced against Spring's legitimate interests in promoting and selling its services. The bases for processing your data are:
Your consent – you as a customer or potential customer (data subject) have consented to the processing of your personal data. This will have been by requesting to receive information on our website by ticking a box or asking to receive a newsletter by providing your email. You can of course change or opt-out of these preference choices at any time should you wish to do so. This can be done via email at email@example.com or by contacting us on 0117 374 7663.
Our legitimate Interests – Spring may also process your personal data to provide you with information about our products, services, and any offers that you may be interested in. This does not affect your rights in any way to withdraw your consent to us sending you this information, and this can be done via email at firstname.lastname@example.org or by contacting us on 0117 374 7663.
Our contract with you – if you have made an enquiry about our services, or bought a product, then the processing of the personal data, provided when you enquired through our website, is necessary for the performance of our contract with you.
Our legal obligation – in certain circumstances when Spring has been requested and in accordance with complying with a legal obligation to the relevant UK authorities, then we will process data to fulfil this obligation. This may be with the Police or other governmental or judicial authorities as requested.
Sensitive Personal Information
We do not collect sensitive personal information via the website.
How We Use Personal Information
We use your information to provide the information you have asked for, to enter into contracts with you (if applicable), and to provide you with a good experience of our Website. Without this information, we may be unable to correspond with you, send you e-mails to provide you with information or services that you have requested, or products you have ordered, or enter into contracts with you.
We collect and use personal information about our Website Visitors for the following purposes:
Responding to enquiries from you, corresponding with you and recording any communications.
Providing the products, services and information that you ask us for and carrying out our obligations under any contracts that we enter into with you.
Providing information about changes to our services.
Upholding your right to have your data erased.
We do not share website visitors’ personal information with any third parties for the purposes of profiling or sending marketing information.
Where We Transfer and Store Personal Information
When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our software providers servers are located. Where your data travels to another country, we put safeguards in place to ensure your personal data remains protected.
Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), by ensuring the company is Privacy Shield certified (for transfers to US-based third parties) or to a third party where we have approved transfer mechanisms in place to protect your personal data – for instance by making sure the company has the European Commission’s Standard Contractual Clauses that mean they have to guarantee GDPR standards of data protection.
Retention of Personal Information
We will keep your personal information for limited and appropriate periods of time only.
If you are a customer of our business, we will retain any information you may provide through the website only for as long as is necessary to fulfil our contractual commitments to you, unless otherwise indicated by you.
Your Rights in Your Personal Information
You have certain rights in respect of the personal information that we hold about you. Details of these rights are set out below. To exercise any of these rights, please contact us via email at email@example.com or by contacting us on 0117 374 7663.
We will process all personal data in line with your rights, in each case to the extent required by and in accordance with the applicable law only (including in accordance with any applicable time limits and any requirements regarding fees and charges). We will respect your personal information rights in respect of:
Access. At your request, we will confirm to you whether or not we are processing and using personal information about you. If we are we will provide you with a record, and a copy, of such personal information and/or other details to which you are entitled.
Rectification. We will correct any inaccurate personal data and complete any incomplete personal data (including by providing a supplementary statement) that we hold about you.
Prevention of processing likely to cause damage or distress. We will respect your rights under GDPR to require us to cease or not to begin processing your personal information for a specific purpose, or in a specific way, that is likely to cause you or any third parties unwarranted damage or distress.
Erasure. We will erase your personal information at your request without undue delay.
Restriction. We will restrict the processing of your personal information in certain circumstances if you ask us to do so.
Data portability. We will provide you or third parties on your behalf with a copy of any personal information that we hold about you which you have provided to us, in a structured, commonly used and machine-readable format.
Objection (including an objection to direct marketing). We will respect your general rights to object to the processing of your personal information in certain circumstances, including for direct marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes.
Our Website uses “cookies” and other tracking technologies which are placed and stored on your computer hard drive or in the browser memory if you agree when you visit our Website.
We use technical information gathered in this way for site management and security purposes and for:
Improving our Website and ensuring that content is presented effectively.
Managing our Website and ensuring that it is safe and secure.
Administering our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. Automatically collected technical information about visits to our Website is used for these purposes.